CARE: A Servion Mortgage servicing platform upgrade coming soon

For borrowers, managing a mortgage can often feel like a daunting task. There are payments to make, documents to keep track of, and various other financial obligations to meet. Fortunately, Servion Mortgage’s servicing department is converting to third-party vendor Sagent’s online mortgage servicing platform called Care, which aims to simplify this process for borrowers (and you as their lender). In this article, we'll take a closer look at what Care is, and how it can help borrowers manage their mortgages more efficiently.

Flexible Payment Options

Care offers a variety of payment options to help borrowers manage their finances more effectively. Borrowers can make partial payments from multiple sources, schedule recurring payments at any desired cycle tailored to budget needs, and pay from various sources and methods at different cycles. Additionally, they can make one-time payments in seconds and set up wallets for various payment methods and borrowers.

Access to Critical Information

Care provides real-time access to critical tax and insurance data and documents, as well as automated event-based text and email notifications. Borrowers can also monitor and quickly fix escrow balances as needed.

Real-Time Access to Human Help

One of the most valuable aspects of Care is real-time access to human help. Borrowers can reach out to Servion Mortgage representatives at any time, making it easy to get the support they need when they need it. This is especially important regarding loss mitigation resources, as borrowers can quickly access the resources they need to resolve any issues. Care is also designed with you, the lender, in mind. Its Care Enterprise platform gives you a real-time dashboard view of all recent borrower event history. That means you can also better understand the borrower’s needs and help them should they contact you directly with questions.

Secure Communication and Data Sharing

Care Enterprise also offers secure servicer/borrower communication and data/document sharing, ensuring you can communicate with borrowers easily and efficiently while keeping their data secure. It allows you to schedule responses and follow-ups to borrower inquiries or potential inquiries addressing concerns, for example, that might come up during tax season.

Care is an excellent service for borrowers who want to manage their mortgages more efficiently—and it keeps you, the lender, in the loop in real time, which keeps your connection to that relationship even stronger.

We are excited to be launching the conversion in August of this year. For our current partners, we are gearing up with several opportunities to learn more about what this means to you from both data and servicing perspectives.